I had an absolutely awesome team throughout my homebuying experience with Veterans United! My loan officer, Kevin Reichert, loan coordinator, Thomas Warren, and concierge, Julia Lubbering, were simply a cut above the rest. From the initial preapproval process all the way through closing, each of them demonstrated an exceptional level of professionalism, dedication, and genuine commitment to making sure I was supported every step of the way.Buying a home can be an exciting but sometimes stressful experience, especially when navigating the various requirements, paperwork, and deadlines involved in securing a mortgage. What stood out to me most about this team was their communication, responsiveness, and willingness to take the time to explain each step of the process. I never felt like I was just another loan application or a number in the system. They made me feel like a valued customer, and that made a tremendous difference.Kevin, Thomas, and Julia were always available to answer my questions, address concerns, and provide updates whenever needed. Their responses were prompt, thorough, and professional. More importantly, they were proactive in making sure I understood what was happening and what to expect next. That level of communication gave me confidence and peace of mind throughout the entire process.What I appreciated most was how well they worked together as a team. Each person had a specific role, but their collective effort made the entire experience feel seamless. Their attention to detail, customer service, and commitment to getting things done the right way truly set them apart.As someone who places a high value on professionalism, accountability, and teamwork, I can confidently say that Kevin, Thomas, and Julia exemplified all three. They are consummate professionals and outstanding representatives of Veterans United.I cannot thank them enough for making such an important milestone in my life a positive and memorable experience. If I ever find myself purchasing another home, there is absolutely no question that I would want this exact same team handling my loan.Veterans United, you have three exceptional individuals representing your organization. Take care of them because they certainly took care of me!I highly recommend Veterans United, and especially Kevin, Thomas, and Julia, to anyone looking for a home loan team that genuinely puts its customers first. **Five stars across the board!
I cannot say enough good things about Taylor and his entire team at Veterans United Home Loans! They made the process of purchasing my second home smooth, stress-free, and straightforward from start to finish. Taylor and his team were professional, knowledgeable, responsive, and always willing to answer any questions I had along the way. They kept me informed throughout the entire process and made sure everything stayed on track to get my loan processed and closed.It’s not always easy navigating the home-buying process, but having a team like theirs makes all the difference. I truly appreciate all their hard work, dedication, and commitment to making this happen. I highly recommend Taylor and his team to any veteran or anyone looking to purchase a home. Thank you all for making this experience such a great one!
Very knowledgeable staff that kept me updated and in the loop with everything. Made the process extremely easy.
From day one until closing on my home everyone at Veteran's United were professional, supportive, always there to answer a question, and take the time to explain things in a way that was easy to understand. They worked hard to ensure everything was timely, precise, and with good financial numbers (interest, fees, etc).
This was our first time getting a home and Veterans United were beyond perfect. Always picked up the phone or messaged back without delay.The team also ensured to check up on us often and made the home buying process seem easy. If you’re a veteran and buying a home for the first time or the 100th time, these are the people to trust and get you squared away!
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My wife and I couldn’t be more grateful for the exceptional service and dedication Rob provided throughout our homebuying journey. From the beginning, he made himself available whenever we needed him, consistently demonstrating patience, professionalism, and a genuinely collaborative approach. Whenever a question arose that he couldn’t immediately answer, he took the initiative to find the answer and promptly follow up.What truly sets Rob apart is that he made us feel like more than just another loan application. He genuinely cared about our family’s journey toward homeownership and was committed to helping us navigate the process with confidence.After a disappointing experience with another lender that specializes in serving military families, our experience only reaffirmed that Rob, Catrina, and Austin were the right team for us. Their professionalism, responsiveness, and commitment to their clients made all the difference.We wholeheartedly recommend Rob and his team to anyone looking for a lending experience built on trust, communication, and genuine care for the families they serve.
I would highly recommend Veterans United! They 100% earn my highest recommendation! Eric, Shannon, and Joshua were absolutely amazing! They all made me feel like they sincerely cared about everything! This was my first time buying a house and its was 99% stress free!
Then the ay before I closed on my house it happened to be my birthday. I received a package from my team and I opened it and I was so surprised how thoughtful the house warming package was an it was a Starwars theme! They knew I'm a huge Starwars fan! Just very nice and professional people to work with
If I ever needed to buy another house I'll definitely choose Veterans United! THANK YOU ALL SO MUCH!
I recently completed my latest home purchase with the help of the amazing team at Veterans United, and I couldn’t be more pleased. From start to finish, every single team member added value to the process and made this experience one I will never forget.They were professional, knowledgeable, responsive, and genuinely cared about making things as smooth and stress-free as possible. I felt supported every step of the way—whether it was answering my questions promptly, guiding me through paperwork, or just being there to reassure me during the more intense moments.What really stood out was the way they worked together seamlessly. Each person brought their own expertise and attention to detail, and it was clear that their priority was making sure I felt confident and informed throughout.Thanks to Veterans United, I not only found a new home—I also found a team I’ll absolutely return to for future purchases. Thank you all for your outstanding service and dedication!
We have used Veterans United before with a prior move to Louisiana. It was just as helpful as before. More specifically working with Ben Choi, He is a hard worker and extremely available to answer any questions we needed answered.
Jeff and his team are amazing. Third time dealing with Veterans United and second home. Dustin and Sydney kept me updated along the way. Something not always seen now aday but this team is dedicated to there customer and it shows. ShaNiece in Concierge made sure I was aware f every oiption from forwarding emails to hme security and had all the links and contacts I needed. There is no other team I woukd call if making another ourchase. I only refer Veterans to anyone oookking to purchase a home.
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Excellent
Hanna is amazing. She deserves a raise. I would only recommend VU, if Hanna is handling the job. If it wasn’t for her I probably wouldn’t have used you guys as a lender
Great team all around. Really helped and answered all the questions i had. Thank you again.
I want to thank everyone that was involved. We appreciate you all. From the bottom of our hearts. You have made one of our most wanted dreams come true. Thank you for making sure we have a place to raise our brand new family.
Alex is particularly helpful. He stayed in communication all the time and helped me get things done. Thank you, Alex.
I didn’t intend on purchasing a knew home this year. A simple thought turned into a dream and a new chapter for my family. I owe a huge thank to Kara Vernon for making this happen and for being there for me every single time I had questions. I cannot say enough how much I appreciate her and Veterans United.
I just wanted to say that Julie had gone above and beyond her duties.
Where i struggled she guided me through and made what I found difficulty was simplyed. I really couldn't have had a better agent.
Thank you Julie.
