You guys were great, very patient no rushing. I would recommend you all to friends and veterans alike thank you all for your hard work.
Erik Herman is phenomenal. This is the third home purchase I have had as him being my loan officer. He is truthful, down to earth and listens to what I have to say.
Our team at Veterans United made purchasing our first home smooth and straightforward! The support, communication, and customer service exceeded our expectations! Thank you Veterans United!!
Now that the dust has settled, we've closed and are slowly moving into our new home. I wanted to take a moment to tell you my thoughts on the support I received from VU throughout the process.I am a retired Marine, and in my lifetime I have written fewer than half a dozen reviews of any kind. I felt compelled to write this one because of the exceptional support I received from Charlie Holsten.I am the first to admit I wasn't an easy customer. Our home search stretched over roughly five months. We pursued multiple properties, had offers fall through for various reasons, and faced more frustration than I’ve experienced in any previous home search.Through it all, Charlie was outstanding. He prepared every loan estimate promptly - likely 15 or more over those five months - and clearly explained each one. No matter when I emailed him, day or night, he responded quickly.Even when my emails were less than ideal, unprofessional, and/or borderline disrespectful, he replied with consistent courtesy, respect, and professionalism. When I grew frustrated, he remained calm and reassuring. Whenever I considered leaving Veterans United, he stayed with me, kept the process moving, and ultimately helped me close with VU.Charlie is an absolute A-team professional. His knowledge, responsiveness, patience, and commitment made a difficult process manageable and successful.YES - I would use VU again, and YES, I would specifically request Charlie!
Eric Perrigo did an EXCELLENT job by keeping all parties informed of loan steps from preapproval to closing! I highly recommend him!! I could NOT have asked for better communication. Thank you Eric!!
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Hannah from Veterans united is absolutely amazing, she's very helpful and always willing to help you get threw the home buy process i am very pleased with the outcome
I was struggling with another lender and Tim asked if he could take a look. This team stepped in and processed a loan in an amazingly short time frame! Worked so hard to get passed every hickup. Listened so well to what was going on and listened to my suggestions and made excellent ones of their own to get everything done. Stellar to work with!
OK, so, I have always preferred renting for the convenience, but then about a year ago I was somehow inspired to buy a home, if I could find the right now. I h ad stumbled onto VU and had contacted them with my interest in doing a VA loan, which would be my first. My best friend "sister" and I spent months trying to find one close to her house, (My mom has dementia and I am her caregiver and my friend and her family have helped me care for her and she has become part of their family) Unfortunately, they were all high priced and still a bit away distance-wise, so we kind of tabled it for another time. For anyone who doesn't think prayer works, they might want to recheck that! A mutual friend of ours owned a house literally across the street, and one day she told us that she and her husband were going to move back to TX and they decided to finally sell the house. Once my friend told her about me wanting it, she didn't even list it, instead doing a FSBO, which took out the middle man. I contacted Alec and crew to tell him I had finally found a house and he was so excited for me! He literally took care of everything and brought in Elizabeth and Blake to hold my hand through the process, which took less than a month! When they said they were going to do something, they did it and with high quality caring. They found a title company locally that also was awesome with very helpful and attentive people. They even had gotten a beautiful sign made for my craft room! It was one of the very few times in my life that I have done business with an organization/company where it was obvious these people had answered a calling to do this and genuinely loved it. They are an example of what customer care (aka service) is supposed to be like. I've been an RN for over 30 years, and a psychotherapist for over 7 years, so I know first hand the importance of making sure my clients feel taken care of. I have their phone numbers starred in my contact list, and whenever I meet a fellow Veteran wanting to purchase, Veterans United will be THE first company, and they will be the first names I give out. Somebody, please give these folks a raise, or at least a nice Christmas bonus!
Thanks for everything and Merry Christmas!
Dr. Karen Wall
MAJ (Retired) Army Nurse Corps
Working with Veterans United was a great experience. Their Team was very friendly and knowledgeable and were with us 100% of the way. Thanks so much for making my family’s dream of buying a home come true! Thanks again to Zach Ward, Raj Kataria, Nichole Batson and Dawn Williams-Heckman.
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Nate and his team have helped me buy and refi my old house! Outstanding service and professional, I came back to him personally because he took great care of me.
Darren Campbell, MSgt, USA Retired
100% disabled combat EOD Veteran
Wow wow wow! This was truly the best and most important experience of my 58years. I did not get disappointed or lead astray at any time during this ordeal. The team was there for me truly an Bill Musick, what a truly special guy, he was and is. I'm so happy my wife and son are so happy and I truly believe the guys at Veterans United are a Godsend for vets. Thank you , Thank you, Thank you,
Tansee and Annie were AMAZING! Tansee was so prompt and reached out to me right away. We worked great as a team; I provided paperwork and she made sure everything got submitted on time.I also loved the online portal. It showed exactly what tasks needed to be completed and you could see when it was reviewed so I always knew where we were in the process. I am so thankful for their team their knowledge and their communication throughout. Thanks for helping me get to the finish line!I am so thankful for their team, their knowledge, and their constant communication.
I want to thank everyone that was involved. We appreciate you all. From the bottom of our hearts. You have made one of our most wanted dreams come true. Thank you for making sure we have a place to raise our brand new family.
Always available when needed and very resourceful.
The team of professionals that got me thru this experience were kind, easy to talk to and always had a better suggestion. nori Rotting Haus, Billy Jones are gentleman I would recommend to my own family. Thank you fellas.Billy
Everyone was approachable and always available. The team did a fantastic job of directing me through the entire process. Great job folks!!!!
