John was kind and knowledgeable. He really wanted to assist us. Great guy!
Jon Tempelmeir was the laziest, disingenuous , downright immoral person I have encountered in years. His laziness almost cost me a VA loan, but old sleazy Jon conveniently offered another loan an entire 1% higher which would have netted VU about $50K more in profit. I had to make phone calls myself and get lazy Jon’s screwup fixed. Stay away from Jon Tempelmeir and his equally lazy sidekick Madon Kane.
Response from Veterans United
Thank you for sharing your experience, Andrew. I can understand how frustrating it must have been to navigate changes to your financing, especially when you were counting on a timely closing. I'm sorry the process left you feeling that your concerns weren't being prioritized.
I know our team worked hard to navigate the challenges surrounding the condo approval and ultimately get your VA loan across the finish line. However, I also recognize that the additional waiting period and uncertainty surrounding your closing date added unnecessary stress. Even when certain requirements are outside our control, clear communication about what to expect is incredibly important. I'm sorry we didn't do a better job of setting those expectations.
I appreciate the time you've already spent speaking with our Client Advocate team and the opportunity to better understand your experience. If you'd like to discuss anything further, I'm available at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Thank you everyone for making my first time home buying experience fast and smooth. I appreciate everyone's prompt communication and knowledge throughout the whole process. I felt like I had the best team to work worth in helping me purchase my home.
Austanding
Excellent service all around.
⭐⭐⭐⭐⭐ 5/5 Stars – Excellent Homebuying Experience with Veterans United!I had a wonderful experience working with Veterans United throughout my homebuying journey. As a first-time homebuyer and a military service member, I truly appreciated the professionalism, patience, and support their team provided from beginning to end.The homebuying process can be overwhelming, especially when navigating VA loan requirements, paperwork, and closing costs. However, the Veterans United team made everything easier by taking the time to explain each step, answer my questions, and ensure I understood my options.What I appreciated most was their transparency, communication, and genuine commitment to helping military families achieve homeownership.I am truly grateful to Veterans United for helping me accomplish such an important milestone for myself and my children.
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Process went smoothly. This is the second home Daniel assisted with. Very responsive and knowledgeable. Donna was fantastic as well. In fact, Jaelyn and Jason rocked too! Great team. Thank you all!
They were extremely helpful throughout the entire homebuying process. I haven’t bought a home in over 30 years so I was kind of lost, but they definitely guided me in the right direction every step of the way.
We are so happy with our new home! Cole at Veteran's United and his team made it a seamless process. They were always available to answer any questions we had.
Everything went really smoothly. Great group of people to work with.
The only thing I always say needs improving is better communication and now when refinancing , the present lender somehow needs to know that im relying so I dont keep getting calls and emails of over due mortgage payments when im being told i dont have to pay it by VU. They need to communicate with the lender better so the customer doesn't get bothered by over due calls etc. It stressed me out.
The entire team was outstanding handling everything that we had to deal with to make our dream come true. Thank you so much.
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Veteran mom and baby are officially homeowners. We are very grateful and honored for this blessing!
Burke was phenomenal. He was attentive and made the process much easier. He was so nice and helpful. 10 out of 10 recommend working with him.
Everyone was good and professional.
