Tory T. was phenomenal! From the time I started this journey 11 months ago, Tory provided unmatched support, expertise, and dedication. Navigating the home-buying process can be overwhelming, but Tory made everything seamless, answering every question and keeping me on track every step of the way. Veterans United truly sets the standard for customer service, and working with Tory made this entire experience exceptional. Thank you for helping me cross the finish line!
Allison and Aaron were amazing and very driven to help us get our home. They went above and beyond our expectations in communicating with us and letting us know where we were at in the process and what we needed to do next. We never felt alone or confused, they were there tohelp us every step of the way. Allison and Aaron did whatever they could to make our dreams come true and we will appreciate them along with Veterans United forever.
I will recommend it to others but please be more specific when doing a closing
I liked working with Josie and Kat very much, everything went very smooth because of them. They definitely look out for their client and want the best for them.
Emily, Zachary, and Daniel have been phenomenal to work with!
Team was amazing responded quickly and professional
You don't want my review trust me! l did send an email to customer support to the make them aware of all the closing mistakes that were made. Next step is a media blitz to reach out to as many people as I can to not choose Veteran United as their mortgage company.
Response from Veterans United
I'm sorry to hear about your experience Michael, especially with the mistakes you mentioned during closing. Buying a home is a big milestone, and I understand how frustrating it can be when the process doesn't go as expected. I appreciate you taking the time to share your concerns with customer support.
I'd welcome the opportunity to look into what happened and make sure your concerns are heard. If you're open to speaking further, please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. I'm happy to take a closer look at your experience.
Sincerely,
Claire S., Client Relations Manager
Actually looked at what I had for bills and come up with the best solution.
I had the best experience with my team. I am happy to be a part of the Veterans United Family!
Overall the experience was great, the appraiser they sent did a terrible apprasial and compared our custom built home to a cookie cutter home in a subdivison nearby. Make sure you fully get on the same page with the appraiser before they send in paperwork because there is no changing it in a realistic time frame and more than likely not changing it... cost and apprasial was over $100k difference and the comparable was nothing to compare to. So very disappointed on that.
Steve Rose at Veterans United was a pleasure to work with. Very straightforward and made the entire process easy for me. Will have my business again when it's time to refinance.
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Overall the process to get started was great. However, once the approval process had started, it felt very rushed. I remember asking a few times about the reimbursement methods and getting different answers, or asking if lower the loan amount and take less out. I got the impression that it was too much paperwork so it got shoved along to the next stage.
Thank you VU team! The process has a few hiccups but they were fantastic at resolving and making themselves available for me when ever I needed them as well as being patient with my baby questions, delays, and concerns.
None of the horror stories about going through purchasing a home that I always heard about growing up can be lent any credence from me. Veterans United took care of all the heavy lifting, kept things on track, constantly reached out to ensure I was on task and informed, and when a hiccup arose they jumped in and smoothed things over quickly. Couldn’t be happier with my experience.
I researched and reviewed many mortgage companies aimed at Veterans. Veterans United was consistently the company that had the highest service and satisfaction rate. I begain my homebuying journey 2 years ago with less than Ideal credit. Veterans United worked with me for over two years to build my credit, purchase my dream home, and guided me throughout the process along with my realtor.Working withMax, Eric, Jill, and Ally was an amazing experience and if you're looking to purchase a home with a VA loan,Veterans United is not if you should work with them, but how soon.
