It was great
The overall experience was great. A few hiccups along the way with misinformation that caused a larger down payment, but overall acceptable.
Our team Tony and Brooke helped make our dream home across the country a reality!!! Thank you so much!
This is the second time I’ve worked with Katie Smith and her team at Veterans United, and both experiences were wonderful from start to finish. The first loan went so smoothly that I didn’t hesitate to come back, and this time was every bit as good. They were always there when I needed them, quick to answer my calls and questions, and they explained every step in plain, easy-to-understand terms so I never felt lost or overwhelmed. Whenever an issue came up, Katie handled it calmly and made it easy to work through. As a veteran, I truly appreciated the patience, kindness, and respect they showed me along the way. I would gladly recommend Katie Smith and Veterans United to any veteran looking for a home loan, and I wouldn’t go anywhere else. Thank you, Katie, for making it a great experience not once, but twice!
Very helpful. They realized I had a dog and he didn’t get left out either after they sent me a bag of treats and chew toys. Satisfied with my experience
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I would definitely give my homebuyer representative Kyle Upshaw 110% if I could because he not only came to my house to help me locate some paperwork but to see if I needed anything and his Office remembered my baby turtle and sent gifts. I am so grateful to him to help me by my house and I could not ask for a better selfless representative. He has made the home buying for this Veteran well worth the time we spent on this and I am very happy to purchase my home through him. in future if I come across any Veteran that is looking for a home to buy, I would definitely recommend Kyle Upshaw as a representative. As a former employer, Kyle Upshaw would be the definite person that I would hire to represent my company. I believe he is a true representative for the veterans home buying process.
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The team was amazing and worked with us every step of the way. Really felt informed at all times and guided us well. We couldn't be happier with our new home and team backing us up!
Our experience was outstanding.Alberto went above our expectations and made it happen for us!
The repeated struggle of resubmitting documents was frustrating, but when another lender refused to approve the loan, VA United did. Additionally, the staff was incredibly friendly and helpful.
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For first time homebuyer the process was so easy and smooth going we even got a great gift!!
Craig Dobson and his team were more than outstanding!!! They worked tirelessly to get our loan approved in just a month and three days. That is over the top help and service. Thank you so much for everything. We are more than pleased.
Best regards,
Richard and Rebecca Mc Cain
Lance, Jake, Shanice, and Taylor did an outstanding job throughout my homebuying journey! They were thorough, detail-oriented, and very responsive every step of the way. Their professionalism and dedication made the entire experience smooth and enjoyable. I’m truly grateful for their support and highly recommend Veterans United to anyone looking to purchase a home!
This was my third Mortgage through Veterans United Home Loans. Every time has been made so simple and easy for me even while transitioning from Active Duty to retirement, and while purchasing a home after changing jobs and moving to a different state. I will always use and recommend Veterans United Home Loans when purchasing a home with a VA loan.
Every step went smooth and seamless!
I am still displeased with the information I received concerning interest rates and believe I was made to pay a higher rate then I should have. The I am your military buddy and I am here to help you through all this became lip service as soon as I realized you didn't fix my rate when I started on the path to purchase. Considering the increase It cost me over 33000 dollars over the course of my loan. I would never recommend someone I cannot trust...
Response from Veterans United
Hi Robert,
Thank you for sharing your concerns. I can understand how frustrating it must be to look back at the interest rates available when you first started the homebuying process and feel that you missed out on a better opportunity. I'm especially sorry to hear that this experience has affected your trust in Veterans United.
Interest rates can change quickly, sometimes significantly, and the market was experiencing considerable volatility during your homebuying journey. While a rate isn't secured until it's officially locked, I recognize that knowing this doesn't make the financial impact you described feel any less significant. I never want you to feel that the guidance or support you received was anything less than genuine.
I'd welcome the opportunity to discuss your concerns further and help provide clarity around the timing of your rate lock. You can reach my team at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday, from 9 a.m. to 5 p.m. Central Time.
Sincerely,
Claire S., Client Relations Manager
