Blake and his team have been with us since day 1 of buying a house. They checked in regularly and made a large business feel small and easy to work with.
My experience was deeply troubling, especially because it occurred during a significant, emotionally important decision to purchase a home intended to benefit my family and grandchildren. A professionally conducted closing process should foster informed decision-making, transparency, and respect, not create feelings of intimidation or coercion.
The overall experience was unique, to say the least. While I ultimately selected "Yes" when asked whether I would recommend the organization, I believe it is important to document a serious concern regarding my closing experience.
Specifically, a staff member identified as Amy, who was responsible for coordinating the notary process, conducted herself in a manner that I found unnecessarily aggressive, confrontational, and intimidating. Her demeanor was so troubling that it nearly jeopardized the successful completion of the transaction. Throughout the process, I perceived her communications and conduct as excessively forceful and, at times, threatening in nature. Her behavior also appeared to create discomfort for the notary who was present and attempting to perform his professional responsibilities. He ultimately threatened not to participate in the closing process.As an older adult making a significant, lifelong financial and personal commitment on behalf of my family and future generations, I found this experience particularly distressing. The purchase of a home is among the most consequential decisions an individual can make, and such decisions should be made in an environment that supports thoughtful consideration rather than one that creates feelings of pressure or intimidation. Regrettably, Amy's conduct left me feeling coerced and pressured during a process that should have been handled with professionalism, patience, and respect.
At present, I am in the process of moving into the home and intend to retain ownership of the property. However, once I have completed my relocation and become established in the residence, I plan to file a formal complaint regarding the circumstances surrounding the closing process. I believe the matter warrants review to ensure future clients are treated with the dignity and professionalism they deserve in any property transaction, as this type of activity is against the law toward those who are elderly.
Should any representative of the organization wish to discuss these concerns further, I welcome the opportunity to provide additional details to correct the situation. Please contact me at your convenience.Sincerely,
Gloria M. Allen-Mercer
Response from Veterans United
Hi Gloria,
I'm sorry to hear that your closing experience was so upsetting, especially during such an important milestone for you and your family. I understand how troubling it must have been to feel pressured or uncomfortable during a process where you should feel informed and supported. While the individual you mentioned works with the settlement agency rather than Veterans United, I recognize that this interaction was still part of your overall homebuying experience. I appreciate you bringing these concerns to my attention and would welcome the opportunity to learn more about what happened. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com so we can discuss your experience further.
Sincerely,
Claire S., Client Relations Manager
We had a great experience with Veterans United while purchasing our first home in Long County, GA, using our VA loan benefits. The team was helpful throughout the loan process, and we appreciate their support in helping us get to closing. We would definitely recommend Veterans United to other veterans, family, and friends!
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Yes they are a great team. They have helped with both homes now
Veterans United made a dream come true that I thought was impossible! I stepped into the home buying process with no knowledge, and now I feel confident and comfortable with everything that has happened throughout the process. From the very beginning to the day I received the keys to my home, Veterans United blew me away. I highly recommend Veterans United!
My loan team was the best and always answered my questions and replied back very quickly to anything I needed. Would definitely use them again!
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The entire team was knowledgeable and in the loop.
It was great working with Katie, and her team are very professional, and y’all made this transition the smoothest and fastest that I ever known and me and my wife we think y’all very much. Please continue to do great work for other veterans.
Thank you so much for your support and hard work and dedication ❤️ I love my new home and enjoy the peace and happiness I have here, God bless you all
We are so happy in our new home thanks to Veterans United!
Craig was very communicative and easy to work with, and was always quick to give updates. I would absolutely recommend him.
