Jimmy and his team have now helped 2 people in my family buy a house his dedication to his job and happiness to do it is rare nowadays. In a world of mediocre loan teams they are the hardest working individuals I’ve ever met
We highly recommend Veterans United - they made two confused young adults into home owners!
from the start to end we were able to reach Cole for questions and he got back to us as soon as possible,
Worst underwritter experiance I've have ever had! Did not follow VA loan guildlines. Demand a nitrate testing on an existing VA loan which is not required according to VA guidelines, then lied about not finding a recorded right of way even though it was on my current deed, certified current appraisal and even provided original survey it was noted..again over requiring.
1st loan officer either quit or was fired. Second loan officer finally got us through to closing but not before we requested a new loan coordinator..all total we were in underwritting if not 90 days it was damn close.NO WAY ID EVER RECOMEND VETERANS UNITED TO ANY OF MY FELLOW VETERANS!
Response from Veterans United
I can only imagine how exhausting it must have been to navigate such a lengthy underwriting process, David, especially with questions surrounding documentation requirements and changes within your loan team. I understand how frustrating it can be to feel like you're facing unnecessary hurdles when you've already provided the requested information. While I'm glad you were ultimately able to close, I know that doesn't erase the challenges you experienced along the way. This certainly isn't the impression I want you to be left with, and I'd appreciate the opportunity to better understand what happened. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
One word. “Outstanding”
Veterans United made it super easy to even move out of our home state and we felt secure in our decision. Outstanding 24 Hour help and always answered our questions! We absolutely recommend VU!
Helpful, Knowledgeable, Kind,Understanding
Made the process easy and seamless, excellent communication, extremely patient.
I could not believe the support I received from the entire team. There were no questions left unanswered. Whether I needed an explanation, resources or information, my knowledgeable and professional team which included Kohlie, Taylor and Steve were just a phone call or text away, no matter the time and day. They made an otherwise stressful process streamlined and less stressful. They checked on me often to make sure I understood the process and status. Not once did I ever feel like I was alone in the process. I felt very well taken care of. Like a group HUG. Thank you team. Michelle Crosby.
I was so grateful for the whole buying process with Veterans United. They made it really easy to follow along with each step using the app. Thank you for making it an enjoyable experience.
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I highly recommend Zach to anyone looking to use a VA home loan! He did an amazing job helping me through the process, especially when it came to obtaining my Certificate of Eligibility (COE). My situation was difficult, but Zach went above and beyond to get everything taken care of. He was persistent, knowledgeable, and dedicated to making sure everything worked out. As a service member, I truly appreciated his patience and effort in helping me achieve my goal of becoming a homeowner. I’m very grateful for all his hard work and would absolutely recommend Zach to anyone looking for someone reliable and committed to helping veterans navigate the VA home loan process!
Home buying can be scary, working with Veterans United wasn't. Every step of the process was clearly explained and tasks were easy to accomplish in the app. Our team was available for all of our questions and responded in a timely manner.
This process started out is only a dream. I made a simple phone call from a Google search and ended up with Veterans United, Alberto and his team. What a God send. It is amazing and I am astounded at how smooth they really make the process. Along every single step they knew exactly what they were doing. The smallest of details were taken care of by their team. Veterans have enough to deal with with many returning from war, deployment, and time away from their families. It’s comforting to know that there’s a company out there that looks out for their well-being. Unfortunately, 10 is the highest grade you can grade someone on their scale, in our opinion, they deserve a much higher score. They took a dream and turned it into a reality, and for that we will be forever grateful. I could not recommend this team higher. Thank you Alberto, and your entire staff for not only making us feel like family, but taking our dream and turning it into a reality. God bless you.
As a first time home buyer I was nervous not knowing what to expect but, in our first meeting my agent Yolanda listened, she anticipated the entire team was there for me. Josh was there to advise me and handle the loan process . Wonderful experience!!! 😊
We are so thrilled to have worked with Veterans United. Jimmy Stranz was a wonderful loan officer who guided us through the entire process. We are very pleased with his professionalism, knowledge, and excellent communication.
Tim Alvis is great to work with as well as tje rest of the team. This is my 2nd home I have purchased with Tim.
