The beginning process of buying our home was phenomenal. Everyone on the team was attentive, provided details, answered questions and was on top of things. After putting the offer in on the home and getting accepted that is when things went south. Matt F. Was helpful getting us over the Eric B. Who was helping with collecting stuff for underwriting. We were told we would be able to close in 30 days. We received things on the to-do checklists and then we heard nothing for a while week. I was then bombarded with multiple things to do on the checklist for things they needed and was told it was time sensitive to close in time. I got EVERYTHING in the same day. Then throughout the days the asked for things here and there. Then we were told everything was done and they were sending off for VA Approval. When they sent it off, we were originally told it was going to take 3 to 5 business days. Once the five day mark came around, we were told it was going to take 5 to 7.. the seventh day came around and we were told 7 to 10 business days. It ended up coming in on the 9th business day. However- they never told us what they considered as the 1st day so we were unsure of what day was what. We did have to speak with a supervisor to get an answer on anything because we kept getting the same answer with just a different way to word it from Matt and Eric about where we were in the process. Steph was able to figure everything out in a couple of hours. She was probably the most helpful towards the end of this process. After finally being able to close feels like a relief of not having to be through this process anymore. After we started the process with United we were actually warned about them and having problems and unfortunately we did experience some problems. I can only hope that the next person doesn't experience what we did and is given accurate information from the beginning.
Response from Veterans United
Hi Chase,
I'm glad to hear your experience started on such a positive note, but I'm sorry things became so frustrating as you got closer to closing. Buying a home is an exciting milestone, and I can understand how stressful it must have been to keep up with time-sensitive requests while receiving changing timelines and limited updates. I know how important it is to have a clear understanding of where things stand, especially when you're doing everything you can to keep the process moving forward. You deserved to feel informed and supported throughout the entire experience, not just at the beginning. I'm glad Steph was able to step in and provide some much-needed clarity toward the end, but I understand that doesn't take away from the frustration you experienced along the way. I appreciate you taking the time to share such thoughtful feedback, and I hope you're settling into your new home. I'd really welcome the opportunity to learn more about what happened and better understand your concerns. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
We had the best first home buying experience with Holly. She was very knowledgeable and attentive to every question we had. Holly went above and beyond. We couldn’t have asked for a better experience!
Thanks to the whole Veterans United team for helping to make the first home I’ve bought on my own such an easy process!
Very informative and always kept me up to date. Always answer questions right away. Very knowledgeable.
Toby and Donna were awesome in solving all problems and different issues that came up in past 5 months.
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The Team at Veterans United did a wonderful job in helping me purchase my new home.
Matt and rae were awesome. I had last minute change the night before closing to pull out more money and they were able to facilitate it and get it done with no delay to closing. Awesome team!
Company and the team were incredible! Helped every step of the way and they made it as stress free as possible. Thoroughly enjoyed the process and working with them! Told all my friends to use veterans united.
Thank you to Horace and his team!! They took care of me and got me into my first home. A cute little brick in the middle of no where!
Joseph Sepulveda and his entire team made the homebuying process, from start to finish, as smooth and stress free as possible for my wife and me. They were always available to answer our questions, provided countless resources, and went above and beyond to make sure we were prepared for our new home.What really stood out was how personal the experience felt. Joseph took the time to get to know me and my family and showed genuine interest in understanding what we wanted and needed in a home. It never felt like we were just another transaction. His team even went the extra mile by sending us a goodie basket for our pets, which was such a thoughtful and unexpected gesture!The realtor they recommended, Jane Vallarta, and her team were equally amazing. Jane genuinely cared about my family, was there to guide us throughout the process, and played a huge part in helping us close on a wonderful home.We couldn’t be happier with our experience with Veterans United. Between Joseph’s team and Jane’s team, we felt supported, valued, and taken care of every step of the way. I would absolutely recommend Veterans United, Joseph Sepulveda, and Jane Vallarta to anyone looking to purchase a home. Thank you all for helping make this milestone such a positive experience for our family!
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Very on top of things. Would use them again.
Jordan, Brandon and the rest of the staff were extremely pleasant to deal with and made the entire process an enjoyable one!
I had an amazing experience buying my new house with Aaron and his team. Thank you guys for making my dream come true.
You guys had my back throughout the whole process. I really felt like you had my best interests in your sights. It's my turn to say Thank You For Your Service!
My experience with Veterans United Home Loans was outstanding from start to finish. Brett and his team were true experts throughout the entire home-buying process. Their communication was exceptional, keeping me informed every step of the way and ensuring I always understood what to expect next.
What impressed me most was their professionalism, patience, and understanding when unexpected setbacks arose on both the buyer's and seller's sides. Rather than adding stress to the situation, they provided reassurance, guidance, and solutions that kept the process moving forward.
Brett and his team should be highly commended for their level of professionalism, expertise, and outstanding customer service. Their dedication, responsiveness, and genuine care made purchasing my home not only smooth but genuinely enjoyable. I would highly recommend Veterans United, and especially Brett's team, to anyone looking for a lender that truly puts its customers first. Five stars all the way!
