While I appreciate the benefits of using Veterans United, my loan officer, Spencer, and my loan coordinator, Julie, were terrible to work with.
- They were impossible to reach when I had questions. Although, if they called or texted with a question, I would get back to them and then try to ask my question and be left without a response again.
- Julie did not understand my income, which caused a delay in my closing. I explained it four times over a period of about a month, but she didn’t understand how travel contracts work, and she kept calling me a travel nurse, but I’m a travel CT Tech.
- I only spoke on the phone with Spencer like 4 or 5 times throughout the whole process because he was never available. Once my closing was delayed because of him and Julie, I called three times in a row and he just texted me “I’ll call when I can” with no sense of urgency.
- Because there was a discrepancy with closing costs, Spencer’s first idea was to increase my interest rate by 1.4%. Luckily, my real estate agent offered to lower their commission so I could keep my rate, but I was unimpressed with the first option being to increase my burden.
- Spencer assured us that if we increased our rate the day before closing, it would work, but it actually triggered a disclosure error that would have delayed our closing by another three business days. Luckily my real estate agent knew this, which is when she offered to lower her commission. I was unimpressed that Spencer didn’t know the error would occur.
- When I finally did close, no thanks to them, I received a message the following day from Spencer congratulating me that my loan was funded, but I knew that because it happened a day before and I already closed.
Julie and Spencer really seemed like they had never done this job before, and had no interest in learning it.
Response from Veterans United
Hi Jose.
Thank you for taking the time to share such detailed feedback about your experience. I can understand how disappointing it must have been to feel like your questions were going unanswered, especially while navigating unexpected delays and concerns so close to closing. I'm sorry the communication and support you received left you feeling this way.
You should feel confident that your loan team understands your unique circumstances and is keeping you informed throughout the process. Having to repeatedly explain your employment situation, struggle to get timely answers, and navigate last-minute changes to your loan terms understandably added stress to an already complicated process. I hate to hear that these challenges overshadowed what should have been an exciting milestone.
I appreciate you bringing these concerns to my attention and would welcome the opportunity to look into your experience more closely. If you're open to discussing this further, please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Thank you to the entire team at Veterans United for making this new dream a reality!
Austin provided me with Great service
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Rob and Ashley were amazing! Everything was smooth thanks to them! I couldnt have accomplished my lifetime goal without them!
Matthew and his team were awesome. They kept me updated throughout the process and made sure I knew where we were at during the process.
Exceptional experience!
Schandler and his team were phenomenal in helping my husband and I find a home at the best rates and in very efficient time! We both were extremely please with the entire process and would 500% recommend them to anyone looking to buy a home!!
Such wonderful people! Always so helpful and comforting through what can often be, a scary and overwhelming process! Any questions we had were always answered in a timely manner and we never felt like we "should" know the answer. I strongly recommend Ty Reese and Alyssa Schneiders! They took us through the process with no tears shed! It was a relatively short process compared to others I've been through. They did it all and kept us apprised of the status at each step along the way. If we ever do this again, they will be our first call!
Crystaline had a great “can do” vision and was always on the lookout for our best interest and needs. Made this experience pleasant and fun.
That young lady rocks like Lita Ford
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To the team who help me!
I do all appreciate to all effort to make my dream come true!!!Thank you mr:Steve
Who help me from day 1 through the closing date you still there helping me to do what I will do
I appreciate your team bigtime!!
Mark and his team were fantastic. Answered all my questions. They responded quickly to my concerns and walked me through process steadily. Thank you!
Arlo Topping stuck with us through the whole process, he actually went overboard for us, many times, even when we thought we’d wore him out.
Thanks so much arlo!
Gerald and Joann Greene.
Everyone was a great help and effective at guiding me towards my goal. Friendly and professional with the experience necessary to help answer any questions asked.
The veterans united team was amazing. Montgomery was exceptional. Thanks for everything!
This company and team are highly recommended in our book! We will be (and already have) sharing Veteran's United and Dustin to every veteran we know!Thank you, and God bless you all!
Eric, your team have been phenomenal and pleasant to work with. All the information you all gave made the buying experience go smoothly. Thank you for everything you all have helped us with. Even the realtor Nicole was so pleasant to work with and had a lot of patience with us. Thank you again to you and all your people.
Everyone was very knowledgeable and always available to answer questions. They also responded very quickly.
Our loan office and staff were great and always kept us informed as the progress moved on.
