Mortgage was sold to my old mortgage company less than 14 days after closing. Contacted the Mortgage Officer for an explanation and received no response. Credit score never seemed to match what my credit bureaus were telling me either.
Response from Veterans United
Hi Benjamin,
I can understand how surprising and frustrating it must have been to learn that your mortgage was transferred so soon after closing, especially when your attempts to get an explanation went unanswered. I'm sorry you were left with questions about both the transfer and the credit information provided during your loan process.
While mortgage transfers are a common part of the lending industry, I know that doesn't make the experience any less confusing. Even though your loan has been transferred, you're still part of the Veterans United family, and my Client Advocate team is here to help if you're having trouble or need additional clarification.
I'd appreciate the opportunity to look into your concerns more closely and help you better understand what happened. Please feel free to reach out to my team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
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Darren and his team are great. They were very responsive and supportive. Easy to connect with.
Knowledgeable, professional team
Wish I had known about Veterans United before now but will continue to spread the word of how easy you make the process of buying a new home.The website is wonderful! So easy! And completely less stressful than buying a house years ago.
They work hard for veterans.
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Veterans United makes the process simple and you are guided through the process at every step.
Victoria and Alexis were amazing! Super responsive and accommodating. Made purchasing a home seamless and explained anything we had questions on.
Amazing experience...10/10 stars!! Randal is the best and most experienced veteran loan officer around. Highly recommended and consistently available for my text and call. He understands my wants and needs with the homebuying process. I trust his process and look forward to working with him again!
It went great. Everybody was very responsive communicative helpful oh, I see one of the smoothest home buying experience, I’ve hadSpecifically, my loan officer Randall was very, very helpful and informative
Fantastic group! Thank you so much for all your help getting us into our forever home! Fahad & his whole team were amazing at doing everything so quickly!!! You guys are the best!!
The entire team was amazing. Between my loan concierge, Ms. Chasity Williams, ensuring that I understood the process to the coordinator, Mr. Aaron Esterle, and his team, Zach, and Rachel. Every single member of my loan coordination team is without a doubt, the best at what they do. Zach and Aaron were extremely helpful in making sure I understood where we were at with the process at all times. If I could, I would invite my entire team and every staff member they worked with to a barbecue at my new home, if it weren't about to be winter near Canada. Seriously. 10/5 stars above and beyond exemplary service from the entire team.
